Reports from the wild
Attached is an email from another frustrated customer:
Attached is a screen shot of my broken Kindle. The customer support folks offered a new or refurbished model of the same for $90 plus tax plus shipping. The newest generation is $139.
If these things only last a year or so, they aren’t worth it. I’m really disappointed in Amazon.
Bob **************
How generous of Amazon to offer a 30% discount on a refurbished unit. If was anything like my experience, the refurbished model comes with a 30 or 90 day warranty, so given how fragile a kindle is you are probably better off buying a new one anyway!
When one of these screens breaks like this, Amazon should do no less than replace your unit with another full manufacturers warranty attached to it.
Keep the reports coming to brokenkindle@gmail.com!
