January 2012
1 post
Amazon support drops the ball - again
If you make a product which isn’t very durable, in my opinion as a company you should stand behind it and replace it when it breaks. We have read a lot of stories here about how Amazon did replace a bunch of broken kindles, but it turns out they don’t always. Adding to my original story (which spawned this blog), I share with you this reader story:
Sorry to bring you the sad news:...
December 2011
1 post
Note: We are not Amazon
While we are a helpful resource for you to share your stories and tips about broken kindles, we are not in any way related to Amazon! Here is a recent letter from a confused reader:
Hi there what do I do about my broken kindle screen?
I am very disappointed that they are soooooo flimsy as I didn’t do anything to break it except the normal use.
My name is XXXXXXX XXXXXXXX and I live in...
April 2011
1 post
Don't break your kindle in your bag, briefcase or...
Has this website become a force for good? A new reader, Diana, read some stories on our site and decided to complain about her broken kindle to Amazon, and scored a free replacement. Key move: Don’t mention that your kindle was broken in your bag, briefcase or purse! Great tip Diana, hopefully this helps the next person who stumbles on this website with their broken kindle.
Hi! I was...
March 2011
1 post
Broken Kindle... now in black
I guess the screens didn’t get any more durable for the newest version. Although it sounds like their support is getting better from this report from another broken kindle owner:
Hi there! Funny site. I had a nice last generation Kindle, but well, one day I picked it up, it looked like you see on the pic.
I phoned to Kindle, and they kindly proposed to replace it, after a few minutes...
February 2011
1 post
Reports from the wild
Attached is an email from another frustrated customer:
Attached is a screen shot of my broken Kindle. The customer support folks offered a new or refurbished model of the same for $90 plus tax plus shipping. The newest generation is $139.
If these things only last a year or so, they aren’t worth it. I’m really disappointed in Amazon.
Bob **************
How generous of...
October 2009
1 post
It Was The Best Of Times, It Was ◻◻◻◻◻◻◻◻◻ [sic]
Like many people, I excitedly purchased a Kindle a few months after they came out, and boy was I hooked. I could purchase books instantly, reading was easy on the eyes and the battery lasted forever. I was reading more pages and faster than I ever had. Often I would see an interesting book discussed on TV, find it in the Kindle store and be reading it that night! And so it went for the first...