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Hi, my wife has one of the original kindle’s with a keyboard and 6” screen. The unit is inoperable because the screen has jibberish. Rather than throw it in the trash, is there something productive that can be done with it? Thanks, and happy holidays!
Take a picture of it so we can post it on the site!
Hi,My name is Ana and here’s another story for the blog. I purchased my Kindle in 2011. Didn’t really use it much, maybe only a handful of times. Then, a couple of months later, I decided to give it another try. Got a few more uses out of it until the screen unexpectedly cracked. No, I didn’t drop it or burn it or misuse it in any way. It just happened.As soon as it happened, I called Amazon. They said the Kindle was out of warranty and there was nothing they could do besides offer me a replacement at a (barely) discounted price. Besides, they could only offer me a newer version of the Kindle, not the Kindle Keyboard that I had become accustomed to.
Out of curiosity, I recently decided to call Amazon.com again to find out more about their Kindle warranty policy. During this time, a customer support representative named Doris basically admitted that there is an actual problem with the cracked screens but that that is the only thing that Amazon will not fix, no matter what. Also, she said that as long as the Kindle was not immediately broken right out of the box, then anything that might happen months down the line is considered my fault, even if it did unexpectedly happen, not just to me, but to many other people. Kudos to the Amazon.com Legal team.Forget the Kindle. Get an iPad.
my kindle screen is pixalated and cannot be used. what do I do?